Sample Project
Chatbots
Nimbus Support
Support bot for a SaaS help center, with answer sourcing and escalation to a human that carries the conversation context across.
Claude APIZendeskNext.js
➜ ./webnuvexa --chatbot
Starting conversation engine▊
Binding channel webhooks...
✓ Intent classifier trained
✓ Knowledge base indexed
✓ Web / WhatsApp / Discord connected
Ready to converse▊
// Conversational AI & Bots
Bots that resolve, not deflect.
Conversational AI that answers support questions, qualifies leads, and books meetings across your website, WhatsApp, Messenger, Discord, and Slack — with clean hand-off to a human when it matters.
Conversation Engine Online
v2.4.0
// 01_bot_modules
What We Build
Four bot architectures, each tuned to a different commercial job.
mod_support
active
Support Bots
Deflection agents grounded in your help center, order data, and refund policy — with confident escalation to a human.
RAGTicketingHandoff
mod_qualify
active
Lead Qualification
Conversational qualification that scores intent, budget, and timeline, then pushes enriched records straight into your CRM.
ScoringCRM SyncBooking
mod_channel
active
Omnichannel Bots
One brain across WhatsApp, Messenger, Discord, Slack, and the web widget — consistent answers, channel-native formatting.
WhatsAppDiscordWeb Widget
mod_commerce
active
Commerce Assistants
Product discovery, cart guidance, and order-status bots that hand off to a live agent at checkout.
CatalogPaymentsOrders
// 02_bot_capabilities
Bot Engineering Capabilities
The full lifecycle of a conversational product, from training data to live conversation analytics.
[01]
bot
Intent & Entity Design
Conversation flows mapped from real transcripts — intents, entities, slots, and the fallback ladder that catches everything else.
[02]
bot
Knowledge Base Grounding
Your docs, policies, and product data indexed with hybrid retrieval so every answer traces back to a real source.
[03]
bot
Lead Qualification Logic
Branching qualification scripts with scoring, disqualification rules, and calendar booking built into the flow.
[04]
bot
Human Handoff Design
Warm transfers with full conversation context, so the agent never restarts the conversation from zero.
[05]
bot
WhatsApp & Social Integrations
Official WhatsApp Business Cloud API, Messenger, Discord, Slack, Telegram, and Instagram DM deployments.
[06]
bot
Voice & Telephony
IVR deflection, call transcription, and post-call summaries wired into your CRM and ticketing system.
[07]
bot
Conversation Analytics
Drop-off funnels, intent distribution, CSAT per flow, and containment rate reported weekly.
[08]
bot
Guardrails & Moderation
Off-topic blocking, PII handling, profanity filters, and hard rules the model is not allowed to talk around.
// 03_bot_pipeline
Bot Deployment Pipeline
From transcript mining to a bot that is trusted enough to run unsupervised.
phase_01
Mine Transcripts
Analyze existing chat logs and tickets to find the twenty intents that actually drive volume.
phase_02
Design Flows
Conversation maps with branching logic, escalation rules, and tone guidelines for your brand.
phase_03
Ground & Train
Index your knowledge base, tune retrieval, and calibrate the classifier against the real intent mix.
phase_04
Integrate Channels
Connect CRM, ticketing, and calendar. Deploy to web, WhatsApp, Discord, and Slack behind feature flags.
phase_05
Launch & Tune
Shadow mode, containment targets, weekly transcript review, and monthly accuracy improvements.
// 04_bot_output
Bots In The Wild
Conversational deployments handling real volume across real channels.
Sample Project
Chatbots
Haven WhatsApp
Booking assistant for a clinic network on WhatsApp. Confirms appointments, sends reminders, triages emergencies.
WhatsApp CloudNodeRedis
Sample Project
Chatbots
Forge Qualifier
B2B lead qualification bot for an agency. Scores budget and timeline, books calls, syncs straight to HubSpot.
OpenAIHubSpotCal.com
Sample Project
Chatbots
Arcade Discord
Community bot for a gaming platform: moderation, role gating, and guided server onboarding.
Discord.jsNodeMongoDB
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